Frequently Asked Questions (FAQ) – spaomy.com
ORDER & PAYMENT
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on the courier’s website or log into your account on spaomy.com to see the real-time status of your delivery.
What payment methods do you accept?
We accept a variety of secure payment methods, including credit/debit cards (Visa, Mastercard), online banking transfers (FPX), and popular e-wallets.
I have not received my order confirmation email. What should I do?
Please first check your junk or spam folder. If you cannot find the email, please log into your account on spaomy.com to view your order history. If the issue persists, please contact our customer service team.
DELIVERY & SHIPPING
What are your delivery options and costs?
We offer several delivery options within Malaysia. The exact shipping cost will be calculated and displayed at checkout based on your location and the selected service. We also occasionally run promotions with free shipping, which will be announced on our website.
Do you ship internationally?
Currently, we only ship to addresses within Malaysia.
How long does delivery take?
Delivery times depend on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and delivery can take between 2-7 business days after dispatch.
RETURNS & EXCHANGES
What is your return and exchange policy?
We offer returns and exchanges for items within 7 days of delivery. Items must be unworn, unwashed, and have all original tags attached. For hygiene reasons, certain items like innerwear are non-returnable unless faulty.
How do I start a return or exchange?
To initiate a return or exchange, please visit the Returns & Exchanges section on spaomy.com. You will need your order number and email address to begin the process and generate a return form.
How long does it take to process a refund?
Once we receive your returned item and inspect it, we will process your refund. Please allow 5-10 business days for the refund to be credited back to your original payment method.
PRODUCT & SIZING
Where can I find the size chart?
You can find detailed size charts on each product page on spaomy.com. We recommend referring to these measurements to select the best fit for you.
The item I want is out of stock. Will it be restocked?
We regularly restock our popular items. Please use the “Notify Me” function on the product page if it is available, and we will send you an email when the item is back in stock.
ACCOUNT & WEBSITE
How do I create an account?
You can create an account by clicking on “Login/Register” on spaomy.com. Having an account allows you to track your orders, save your details for faster checkout, and view your order history.
I forgot my password. How can I reset it?
Click on “Login/Register” and then select “Forgot your password?” You will be prompted to enter your email address to receive a password reset link.
For any other questions not covered here, our friendly customer service team is ready to assist you. Please reach out to us through the contact options available on spaomy.com.