Return & Refund Policy for spaomy.com
1. Return Eligibility
We accept returns within 7 days of delivery for items that are unused, unworn, unwashed, and in their original condition with all tags and packaging intact. For hygiene reasons, certain items including innerwear, socks, and accessories are final sale and cannot be returned unless faulty.
2. Return Process
To initiate a return, please follow these steps:
- Visit our returns portal at spaomy.com/returns
- Enter your order number and email address
- Select the items you wish to return and provide the reason
- Print the return form and include it with your package
- Ship your return to the address provided in the return authorization
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for items lost during return transit.
4. Refund Processing
Once we receive and inspect your returned items, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable for returns that are not our fault.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item on our website.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery through the contact methods available on spaomy.com. We will provide instructions for return and replacement at no additional cost to you.
7. Sale Items
Sale items and discounted products are final sale and cannot be returned unless they are defective.
8. Return Approval
All returns are subject to inspection and approval. We reserve the right to refuse returns that do not meet our return policy conditions.
9. International Returns
We currently only accept returns from addresses within Malaysia.
10. Store Returns
Please note that online purchases cannot be returned to physical retail locations.
11. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card company first. If the issue persists, contact us through the methods available on spaomy.com.
12. Policy Updates
We reserve the right to update this return policy at any time. Any changes will be posted on this page.
For any questions regarding your return, please contact our customer service team through the options available on our website.